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Sometimes renewing your device's IP information can restore Internet access. Below are instructions on how to renew your IP address.

Windows Vista/7/8

  1. Click on Start
  2. On Start Search, type in "command"
  3. Right click and choose Run as administrator
  4. If prompted, choose Continue
  5. Type "ipconfig /release" and press Enter
  6. Type "ipconfig /renew" and press Enter

Macintosh OS X 10.5 and Higher

  1. Click on the Apple menu
  2. Click on System Preferences
  3. Click on the Network icon
  4. Make sure either Airport or Ethernet (depending on which you working with) is selected and click Advanced
  5. Click on the TCP/IP tab
  6. Click on the Renew DHCP button