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Troubleshoot Wireless Issues

Have you looked at our device connection help pages?

  • Links for most device families can be found along the left side on our Connect Your Device page. 

Do you have the correct login information?

  • WiFi-UNI uses your CatID and passphrase login. If you are having difficulty remembering your passphrase, reset it or contact us.

Do you need to manually register your device?

Is your device compatible with our wireless internet?

Have you tried "forgetting" the WiFi-UNI network?

  • If a password or setting is wrong and is stored in the WiFi-UNI profile, it may be preventing you from connecting. For instructions on how to "forget" your network select your operating system: WindowsMaciOS, and Android.

Have you tried different locations?

  • The wireless access point you are trying to connect to may be having problems. If your device works in other places, you may want to contact us.

If none of these have helped you with your troubles accessing the wireless network, please contact us!